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Privacy Policy

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Elevate Design and Print
Last updated: 20/09/2025

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Elevate Design & Print respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your information when you interact with us, whether through our website, social media, email, phone, or in person.

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1. Who We Are

Elevate Design & Print is a UK-based design and print service provider. For the purposes of UK data protection laws, we are the “data controller” responsible for your personal data.

Our contact details:
     Elevate Publications Ltd

     C/O Connect Accounting

     Raydean House

     15 Western Parade

     Barnet

     Herts

     EN5 1AH
Email: enquiries@elevatedesignandprint.co.uk
Phone: 07457 404531

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2. Information We Collect

We may collect and process the following types of personal data:

  • Identity Data – name, job title, business name.

  • Contact Data – address, phone number, email address.

  • Transaction Data – payment details (processed securely through third-party providers), purchase history, invoices.

  • Marketing & Communication Data – your preferences for receiving marketing from us.

  • Website Usage Data – technical data such as IP address, browser type, and browsing activity (collected via cookies, if applicable).

3. How We Collect Your Data

We collect data in the following ways:

  • Directly from you (via enquiry forms, email, phone, or in person).

  • Through our website and social media interactions.

  • From publicly available sources (e.g., business directories).

4. How We Use Your Data

We process your personal data to:

  • Provide our design and print services.

  • Manage enquiries, quotes, and orders.

  • Process payments and deliver products.

  • Send important service-related communications.

  • Send marketing communications (where you have consented or where we have a legitimate interest).

  • Improve our services and website experience.

We will only use your personal data when the law allows us to, including:

  • To perform a contract with you.

  • Where it is necessary for our legitimate business interests.

  • Where we need to comply with a legal obligation.

  • Where you have given consent.

5. Sharing Your Data

We will never sell your data. We may share your data with trusted third parties, including:

  • Printing and delivery partners (to fulfil your order).

  • IT and system providers (e.g., email hosting, CRM, payment processors).

  • Professional advisers (e.g., accountants, legal advisors).

All third parties are required to keep your data secure and only process it in line with our instructions.

6. Data Retention

We will only keep your personal data for as long as necessary to fulfil the purposes we collected it for, including satisfying legal, accounting, or reporting requirements.

  • Customer records: up to 7 years (for tax and accounting purposes).

  • Marketing contacts: until you unsubscribe or request deletion.

7. Your Rights

Under UK GDPR, you have the following rights:

  • Access – to request a copy of your personal data.

  • Correction – to request correction of inaccurate or incomplete data.

  • Erasure – to request deletion of your personal data.

  • Restriction – to request restriction of processing.

  • Portability – to request transfer of your data to another service provider.

  • Objection – to object to processing, including direct marketing.

  • Withdraw Consent – where we rely on your consent for processing.

To exercise your rights, please contact us at [Insert email address].

8. Cookies & Website Tracking

If we use cookies on our website, they will be used to improve functionality and user experience. You will be notified about cookies when visiting our website, and you can manage your cookie preferences through your browser settings.

9. Data Security

We have put in place appropriate technical and organisational measures to prevent personal data from being accidentally lost, used, accessed, altered, or disclosed without authorisation.

10. Complaints

If you have any concerns about how we handle your data, please contact us in the first instance.
You also have the right to complain to the Information Commissioner’s Office (ICO), the UK regulator for data protection: www.ico.org.uk.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on our website with the “last updated” date shown at the top.

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